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Or use the in-app form: Settings → Support → Contact Support. We typically respond within 1–2 business days.
Complete the 90-second onboarding (choose currency → set your FIRE goal → add your first account). Ember creates your first snapshot automatically. After that, tap New Monthly Snapshot on Home each month.
The free version includes your first 3 monthly snapshots, up to 3 accounts, and a basic trend chart in USD. Ember Pro ($7.99 once) unlocks unlimited snapshots and accounts, the FIRE countdown, all 11 milestones, multi-currency with frozen exchange rates, the compound simulator, CSV import/export, and Siri balance updates.
Go to Settings → Purchases → Restore Purchases. Sign in with the same Apple ID you used to buy. Purchases are one-time and never expire.
Ember sells only one-time purchases — there are no subscriptions to cancel and nothing renews. To view or manage your purchase history, open iOS Settings → [your name] → Media & Purchases → View Account → Purchase History, or see Apple's guide.
Yes. Ember never connects to banks or financial institutions. All data is stored locally on your device (optionally synced via your own iCloud with Apple's end-to-end encryption). There are no accounts, no servers, and no analytics. AI Monthly Report only sends anonymized percentage changes — balances never leave your device.
Settings → Data → Export CSV creates a shareable backup of every snapshot. Import CSV restores from an Ember-format CSV. Your data is yours — you can leave anytime.
Using the classic 4% rule: yearly expenses × 25. Adjust your expenses and target retire age in Settings → FIRE Goal. The countdown projection updates as you snapshot each month.