FileSort Support

Frequently Asked Questions

How do I get started?

Download FileSort from the App Store, follow the onboarding tutorial, then select a folder to scan and sort your files.

Is FileSort free to use?

Yes! FileSort offers a free tier with monthly usage limits:

• 3 file sorts per calendar month
• 1 duplicate scan per calendar month
• 1 custom sort rule
• 1 undo batch in history

Free usage counts reset at the start of each calendar month automatically.

What do I get with Premium?

Upgrading to Premium removes all usage limits and unlocks:

• Unlimited file sorts
• Unlimited duplicate scans
• Unlimited custom sort rules
• Unlimited undo history (up to 50 batches)
• Home screen widget
• Siri Shortcuts integration

What plans are available?

• Monthly — $3.99/month
• Yearly — $19.99/year (save 58%)
• Lifetime — $39.99 one-time payment

All plans include the same premium features. The Lifetime plan is a one-time purchase with no recurring charges.

Subscription Management

How do I manage my subscription?

You can manage or cancel your subscription at any time:

1. Open the Settings app on your iPhone/iPad
2. Tap your name at the top
3. Tap "Subscriptions"
4. Find FileSort and tap it
5. Choose "Cancel Subscription" or change your plan

Or visit: https://apps.apple.com/account/subscriptions

How do I restore my purchases?

Open FileSort, go to Settings, and tap "Restore Purchases". Your premium access will be restored on any device signed in with the same Apple ID.

What happens if I cancel my subscription?

You can continue using premium features until the end of your current billing period. After that, you'll revert to the free tier with monthly usage limits (3 sorts and 1 duplicate scan per month).

How do I get a refund?

All purchases are processed through the App Store. For refund requests, please contact Apple Support.