SnapShift Support

Getting Started

Welcome to SnapShift! Here's how to get started tracking your progress:

1. Download SnapShift from the App Store
2. Complete the onboarding tutorial
3. Create your first album
4. Take progress photos with ghost overlay alignment
5. Compare your transformation over time

SnapShift Pro - One-Time Purchase

What's Included in Pro?

Free Tier Features

How to Restore Purchases

If you've already purchased SnapShift Pro and need to restore it on a new device:

1. Open SnapShift
2. Go to Settings
3. Tap "Restore Purchases"
4. Your Pro features will be unlocked immediately

Note: Make sure you're signed in with the same Apple ID used for the original purchase.

Family Sharing

SnapShift Pro supports Family Sharing! When you purchase Pro, up to 6 family members can also enjoy all Pro features at no additional cost.

To set up Family Sharing:

1. Go to Settings > [your name] > Family Sharing
2. Add family members
3. They can download SnapShift and restore purchases to access Pro features

Body Metrics Tracking

SnapShift allows you to manually log your weight and body fat percentage alongside your progress photos for comprehensive tracking.

To log body metrics:

1. Take a progress photo in any album
2. Enter your weight and body fat percentage when prompted
3. Metrics are saved alongside your photo for easy comparison

Privacy Note: All body metrics data stays on your device. We never upload or share your data.

Frequently Asked Questions

Is my data private?

Yes! All photos are stored locally on your device. We never upload your photos to our servers. You can optionally enable iCloud sync, which uses Apple's encrypted cloud storage.

Can I manually track body metrics?

Yes! You can manually enter weight and body fat data when taking photos. No external health app connection required.

What devices are supported?

SnapShift requires iOS 17.0 or later and is compatible with iPhone and iPad.

How do I delete my data?

You can delete individual photos or entire albums within the app. To delete all data, simply uninstall the app.

Can I export my photos?

Yes! Pro users can export timelapse videos and use the privacy blur feature to share photos with faces blurred.

Refund Policy

All purchases are handled by Apple. For refund requests, please contact Apple Support directly:

https://support.apple.com/billing