TripZip Support

Frequently Asked Questions

How do I get started?

Download TripZip from the App Store, tap the + button to create your first trip, then add activities by day or tap "AI Plan" to let AI build a full itinerary for you.

How does AI trip planning work?

Open a trip, tap "AI Plan" at the bottom, choose your destination, travel style, and interests, and get a complete day-by-day itinerary in seconds.

• On-device AI: On supported devices (iOS 26 or later, iPhone 15 Pro or newer), TripZip uses Apple Intelligence right on your device - no API key, no setup. Free users get 3 AI itineraries every day.
• Bring your own key: In Settings - AI Configuration, you can connect any compatible AI provider with your own API key. Your key is stored only on your device. Free users share the same 3 AI itineraries per day across all AI options; Pro is unlimited.
• Demo Mode: Not ready for AI? Enable Demo Mode in Settings to preview sample itineraries for popular destinations like Tokyo, Kyoto, Paris, Taipei, and Bangkok.

What's included in the free version?

The free version includes up to 3 trips, 3 AI itineraries per day (with on-device AI or your own API key), and full access to the timeline, offline map, sharing, and export.

What does TripZip Pro include?

TripZip Pro is a one-time purchase of $4.99 (not a subscription) that unlocks unlimited trips and unlimited AI itinerary planning. It supports Family Sharing, so your family members can use Pro too.

How do I restore my purchases?

Open TripZip, go to Settings, and tap "Restore Purchases". Make sure you are signed in with the same Apple ID used for the original purchase.

Which languages does TripZip support?

TripZip follows your device language and supports English, Chinese (Simplified), Spanish, Portuguese (Brazil), German, Korean, and Japanese.

How do I contact support?

Email us at iocompile67692@gmail.com, or use "Contact Us" in the app under Settings.