We're here to help you get the most out of FreshFace
Frequently Asked Questions
How do I add a new skincare product?
Tap the "+" button on the home screen. You can manually enter product details or use the barcode scanner to automatically look up product information. Don't forget to set the opening date and expiry period for accurate tracking.
How does the expiry tracking work?
FreshFace calculates expiry dates based on the product's opening date and its typical shelf life (PAO - Period After Opening). You'll receive notifications when products are approaching their expiry date.
Can I sync my data across devices?
Yes! FreshFace uses iCloud to sync your data across all your Apple devices. Make sure you're signed in with the same Apple ID and have iCloud enabled in your device settings.
How do I set up skincare routines?
Go to the Routines tab and tap "Add Routine". You can create morning and evening routines, add products to each step, and set reminders for your skincare schedule.
What is ingredient analysis?
FreshFace can analyze product ingredients and provide safety ratings. This helps you understand what's in your skincare products and identify ingredients that may not suit your skin type.
iCloud Sync Issues
If you're experiencing issues with iCloud sync:
Make sure you're signed in to iCloud with the same Apple ID on all devices
Check that iCloud Drive is enabled in Settings > [Your Name] > iCloud
Verify that FreshFace has permission to use iCloud (Settings > [Your Name] > iCloud > FreshFace)
Try toggling iCloud sync off and on again within the app settings
Ensure you have a stable internet connection
Notification Problems
If you're not receiving expiry notifications:
Go to Settings > Notifications > FreshFace and ensure notifications are enabled
Check that "Allow Notifications" and "Sounds" are turned on
Make sure Do Not Disturb is not blocking notifications
Verify notification settings within the FreshFace app
Barcode Scanner Issues
If the barcode scanner isn't working:
Make sure you've granted camera permission to FreshFace
Ensure good lighting when scanning
Hold the camera steady and align the barcode within the frame
Some products may not be in our database - you can enter details manually
Need More Help?
Can't find what you're looking for? Our support team is ready to assist you.