SkinStreak Support

General wellness info, not medical advice. SkinStreak is a wellness app. It does not diagnose, treat, or monitor any skin condition. If you have a medical concern about your skin, please consult a dermatologist or other qualified professional.

Contact Us

The fastest way to reach us is email: iocompile67692@gmail.com. We typically reply within 1–2 business days.

Getting Started

How do I get started?

Download SkinStreak from the App Store, then complete the short onboarding: pick your skin type, your goal, your Fitzpatrick phototype (I–VI), and scan one product you already use. You'll land on the Tonight page with a routine ready to check off.

How does the ingredient conflict engine work?

Every product you add is checked against a local database of 200+ rules (for example, Retinol × Benzoyl Peroxide). The check runs entirely on your device and takes a fraction of a second. When a clash is found, you get a card explaining the mechanism, the evidence grade, and two choices: "Separate them" (SkinStreak moves one product to the opposite session) or "Use anyway". The conflict engine is free forever — it is never paywalled.

A barcode scan didn't find my product. What now?

Ingredient data comes from Open Beauty Facts, a community database. If a barcode has no match, tap "Enter manually" to search by product name, or add the product with its name only. You can still run conflict checks by entering key ingredients manually.

What are Streak Freezes?

Life happens. If you miss a day, your next check-in automatically uses one Streak Freeze card (you get 2 per month) to restore your streak instead of resetting it. Missed days never produce red, shaming messages — a fresh streak starts with "Day 1 — every glow-up starts here."

Proof Photos & Deep Scans

Where are my face photos processed?

On your device, by default. The guided selfie flow (with the alignment frame and LightGuard light check) and all skin metrics — redness, texture, spots — are computed on-device. Your photos stay local unless you explicitly upload one.

When does a photo ever leave my device?

Only for the optional weekly deep scan, and only after you confirm — SkinStreak asks "upload this one photo?" before every single upload. If you say no, the daily on-device analysis still works. Biometric data is never linked to your identity.

How many deep scans do I get?

Free users get 2 deep AI scans per week on a rolling 7-day window (shown as two dots under the shutter). Pro subscribers get unlimited deep scans. The quota never restricts the conflict engine, barcode scanning, check-ins, or photos.

Subscription FAQ

What do I get with SkinStreak Pro?

Pro adds unlimited deep AI scans, AI smart scheduling (conflict avoidance + skin cycling calendar), the weekly Proof report with trend attribution, photo comparison export/share, iCloud sync, and widgets. Free features are never disabled on Pro — they are simply always free.

How much does Pro cost?

How do I manage or cancel my subscription?

You can cancel anytime — you keep Pro until the end of the period you already paid for. Two ways:

  1. In the app (fastest): Open SkinStreak → Settings → tap Manage Subscription at the top of the page. This opens your Apple subscription page directly.
  2. On your iPhone/iPad: Open the Settings app → tap your name at the top → Subscriptions → find SkinStreak → choose Cancel Subscription or change your plan.

Or visit https://apps.apple.com/account/subscriptions in any browser signed in with your Apple ID.

What happens when the 7-day free trial ends?

The trial is attached to the Pro Annual plan. Unless you cancel at least 24 hours before it ends, it converts into the paid $19.99/year subscription. SkinStreak sends you a local notification 24 hours before the trial ends — no silent rebills. If the trial lapses without a purchase, the app automatically falls back to the Free tier, and your free features are never disabled.

What happens if I cancel my subscription?

You keep Pro until the end of your current billing period. After that, SkinStreak automatically reverts to the Free tier: the conflict engine, barcode scanning, check-ins, streaks, and 2 deep scans per week keep working. Nothing you created is deleted.

How do I restore my purchases?

Open SkinStreak → Settings → Restore Purchases. This restores any Pro subscription or your SkinStreak Forever purchase linked to your Apple ID.

What's the difference between Monthly and Yearly?

Same features. Yearly works out to about $1.67/month versus $3.99 monthly — it's the main plan and the transparent alternative to the weekly-subscription apps in this category.

What is SkinStreak Forever (BYO)?

SkinStreak Forever is a one-time $39.99 purchase that unlocks all Pro features forever, with one difference: AI features run through your own GLM API key instead of our shared channel. The setup flow appears right after purchase. Your key is stored only on your device, in the iOS Keychain — it is never sent to us. You are responsible for your own API key usage and any costs your provider charges you.

Privacy & Your Data

How do I delete everything?

Open SkinStreak → Settings → Delete all my data. One tap — after confirmation — permanently removes all records, streaks, reports, and locally stored face photos from your device. Illinois residents: see our Privacy Policy for your rights regarding face geometry under the Illinois Biometric Information Privacy Act (BIPA).

Where can I read the full details?

See the Privacy Policy for exactly what is stored, what is processed on-device, and what (if anything) is uploaded.

Data Sources & Credits

Still Need Help?

Email us at iocompile67692@gmail.com — include your iOS version and, if relevant, a screenshot. It really helps.