MatchKeeper Support

We're here to help you never miss a match again

📧 Contact Us

Have a question or need assistance? Our support team is ready to help you get the most out of MatchKeeper.

Email Support

Response time: Within 24-48 hours

❓ Frequently Asked Questions

How do I add a new match?

Tap the "+" button on the main screen, select the dating platform, enter the match name, and set the expiry time. MatchKeeper will automatically calculate the countdown and schedule reminders.

How do reminder notifications work?

MatchKeeper sends up to 4 reminder notifications before your match expires: 3 hours before, 1 hour before, 30 minutes before, and 15 minutes before. You can customize which reminders you want to receive in Settings.

Which dating platforms are supported?

MatchKeeper supports all major dating platforms including Bumble, Hinge, Coffee Meets Bagel, Tinder, OkCupid, and Plenty of Fish. Each platform has its default match window, but you can customize it if needed.

What's the difference between subscription tiers?

Free: Track up to 5 active matches with 2-level reminders.
Basic: Unlimited matches with 4-level reminders.
Premium: Everything in Basic plus statistics dashboard, widget support, and iCloud sync.
Pro: All features with priority support.

How do I restore my purchases?

Go to Settings > Subscription and tap "Restore Purchases." Your previous purchases will be automatically restored if you're using the same Apple ID.

Can I use MatchKeeper on multiple devices?

Yes! With a Premium or Pro subscription, your data syncs automatically across all your devices via iCloud.

What happens if I don't respond to a match in time?

The match will be marked as "Expired" in your list. You can still view expired matches in your history and see statistics about your response rates.

How do I enable notifications?

Go to Settings > Permissions and tap "Enable" next to Notifications. You'll be prompted to allow notifications - make sure to accept so you never miss a reminder.

🔧 Troubleshooting

Notifications not working?

Data not syncing?

App crashes or freezes?

💡 Tips & Best Practices