Giftly Support

We're here to help

Contact Us

Have a question, suggestion, or issue? We'd love to hear from you.

Email: iocompile67692@gmail.com

We typically respond within 24 hours.

You can also contact us directly from the app: Settings → Contact Support.

Frequently Asked Questions

How do I add a birthday?

Tap the "+" button on the Home screen. Enter the person's name, birthday, and any optional details like photo, relationship, interests, or notes. Tap Save.

How do notifications work?

Giftly sends three reminders for each birthday: 7 days before, 1 day before, and on the day at 9 AM. These repeat yearly. You can also tap "Call", "Message", or "Gift Ideas" directly from the notification.

How do I import birthdays from my contacts?

Go to Settings → there's no direct import button in the current version, but you can add people manually. Contact import is available as a privacy-minimized feature that only accesses names, birthdays, and photos — no phone numbers or emails.

How do AI gift suggestions work?

AI suggestions use Apple Intelligence, which runs entirely on your device. No account or setup is needed. The free tier includes 3 suggestions per month; the AI Add-on ($5.99 one-time) unlocks unlimited suggestions. Your data never leaves your device for AI suggestions.

How do I restore my purchases?

Go to Settings → Upgrade → "Restore Purchases" button. This will restore any previously purchased Pro or AI Add-on on the same Apple ID.

How do I back up my data?

Go to Settings → Export Backup. This creates a JSON file with all your people, gift ideas, and gift history. You can share it via the iOS share sheet. To restore, use Settings → Import Backup.

Is there a subscription?

No. Giftly uses one-time purchases only. No subscriptions, no auto-renewal, no trial periods. Ever.

Managing Your Purchases

If you've purchased Giftly Pro or the AI Add-on, you can manage or restore your purchases:

  1. Open Settings on your iPhone
  2. Tap Apple ID (your name at the top)
  3. Tap Media & PurchasesView Account
  4. Sign in if prompted
  5. Scroll down to Purchase History to view your purchases

To restore purchases within Giftly: Settings → Upgrade → "Restore Purchases".

Privacy

Giftly respects your privacy. All data is stored locally on your device. We don't collect analytics, track you, or use third-party SDKs. See our Privacy Policy for details.